Colombo, Sri Lanka
No 498 Colombo - Galle Main Rd
N/A
+94 117269269
Perfect place to buy High Quality and Energy Saving Indian Surya Brand products here with local warranty. Items include Electric Iron, Mixer Grinder, LED Bulbs & more. Made in India.
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Don't Used wow.lk .They send republished product.I request many time for replacement Via their hotline.But no response.
Used to be one of the best online shops but now all has gone downhill. Thier site is not up to current trends and user faces many issues in placing the orders. And their order fulfillment process is also getting down. There are better online services to get things done.
I have ordered an item from online store but it has been more than 8 days now still the item is in processing. Also when I asked for support since my account was locked, no one attended to support even after I complained more than 4 times. Customer support is very poor. Not recommending to anyone.
Good discounts offered. Helpful staff. Easy payment schemes available with credit cards. Delivery and pick up available. All products are not available to see but you can inspect the product before pick up or at the time of delivery. Optional extended warranty on extra payment. Various kind of products offered on their web.
Sad to say my experience was very very bad... I purchased a 25,000/- WOW voucher in 24/12/2018 and until today it wasn't active and showed as a "invalid coupon code". I called wow customer care many times and they didn't solve this issue yet(29/12/2018). Very disappointing as a loyal customer because I have ordered more than 75 orders since 2016. Please be careful when dealing with them. They are not cheaters in past, but seems now. Also, I can recommend takas.lk because I have so many good experience with them with more than 100 orders without any single issue. ### Updated ### - 31/12/2018 (9.30AM) They(wow.lk back-end staffs) were not involved to solve the problem yet and past 7 days now. Talked to customer care more than 10 times and only Mrs Udeshika is trying to solve this issue by forwarding a message to CEO. Thanks for her and waiting for the CEO reply. ### Updated ### - 31/12/2018 (2.25PM) Problem solved. Thank you! Needs to improve the quality of the services. Updated my review to 3 stars. ### NEW Update ### - 10/01/2019 (1.45PM) HAHAHA!!! WTF..... WOW.lk customer support just mailed me and tell me that the item I purchased from this voucher is out of stock and can't be deliver. I'm soooo disappointed with wow.lk I will complain this to Consumer Affairs Authority for cheating people like us. The WOW.lk site is a fraud site. I will update soon here.
The online store is on par with other large online stores in Sri Lanka. They mostly sell genuine and good quality products. Frequently they have offers for credit cards "be on the lookout". The delivery is very fast, and the fact they deliver on weekends must be appreciated. Delivery charges though is a bit high, on my perspective. They recently launched their new mobile app, but the app lacks polish, should get better with new updates. They provide one convenient option to pickup the ordered goods from their outlet, rather than spending on delivery, this may turn up to handy for some. I would still like to see the option to contact the seller directly and clarify some questions. I couldn't think of any other negatives.
Bad service. I bought a Laptop, after few months its not working properly. Please do not waste your valuable money on cheap Wow.lk products. Go for genuine Branded show rooms when spending a higher amount of money. Very bad experience with wow.lk. Cheaters..
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