Udawalawa, Sri Lanka
Walawegama Rd
N/A
+94778050600
Fantastic location in Udawalawe. Dharshana the Guest Relations Officer is so friendly and a wonderful example of excellent customer service. He is so caring and supportive at all times. This is a fantastic location, peaceful and tranquil in Udawalawe. Staff is super welcoming and supportive. Great food and peaceful atmosphere.
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Nice, quite place with beautiful environment, clean & tidy rooms, tasty food with great flavours/ not too oily or spicy/ kids loved them, very friendly staff/ very good customer care, great collection of cricket souvenirs, great venue for small groups day outing.
A service I have never experienced anywhere before. I highly admire their wonderful attitude towards customer satisfaction. They don't have the word "NO" in their vocabulary. There were no "BUT", "WE WILL SEE WHAT WE CAN DO", "ITS OUR POLICY", "WE ARE OUT OF THAT", "WE USUALLY DONT DO THAT HERE" or anything like that. They only have "YES WE WILL DO" attitude. They even arranged a place for me to keep my dog next to my room which was a service I have never received from any hotel in Sri Lanka. I highly appreciate that. Thank you all so much for understanding the customer. They readily helped arranging a little surprise for my mother's birthday with no prior notice at all. Great surrounding, nice atmosphere, a beautiful hotel. As a suggestion for improvement, you can increase the selections in your food and finish of your rooms. However both food and rooms are excellent. I highly recommend this place for anyone without a hesitation. This is the place to stay if you're going to Udawalawe. So friendly. Feels like home. A quality hotel with 7 star customer service.
One of the best place with a calm environment to have a good rest for your busy life. Friendly service with the best customer satisfaction. Go there to escape from your busy life.
We were greeted with a head massage and lighting of the traditional oil lamp. The service standard was set high early and everyone for the rest of our stay was amazing. Our room was perfect and we loved strolling through the beautiful grounds where peacocks can be found! The gardens were a highlight, you should defiantly go find the butterfly garden. We loved Kahlu’s Hideaway and hope to come back one day. Thank you!
Its an amazing place and wonderful nature surrounding. The hotel is very clean and the food was very delicious. All the staff is friendly with the guest. Mr Susantha Mr Dharshana thank you very much for the wonderful service what has given. All the very best. We are coming again
Had a great time Everything was super from the service to the food. Nice to see organic fruits and vegetables grown on the property
Awesome place to be. Comfortable rooms food is delicious
Deli
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