Wattala, Sri Lanka
120 Negombo-Colombo Main Rd
N/A
+94 766712139
So much of idling resources only. There are more than 8 representatives and only one counter is active. So many customers are in the queue and representatives here just don't care. I also see a customer service representative just looking at the road doing nothing. Dialog never stop dissatisfying the customers.
like
It is the mains dialogue office in Jaffna. The customer service is pretty good & they try to sort things out very quickly. The staffs are well experienced & friendly. Sometimes parking is a bit tricky even though they have a parking lot Infront of the building. Most annoying part is, it'll be always crowded & have to wait for a while. They have limited number(models &brands) of phones, & accessories, even though dialog is reliable in quality it is bit too expensive. But if you buy them with some offer it will be a good opportunity. They carry year-round offers for loyalty customers & some seasonal offers as well. I believe they need another outlet in Jaffna, which must be have more parking & bit away from Jaffna town area.
If I could give 0 stars I could. This is the worst Dialog branch ever. There are some dumbfounded women on the front who just sit there doing nothing. Does not know how to talk to a customer even. The manager is helpful, but he should be able to control his team better. I always go to the HQ whenever I have a problem despite this being the closest outlet for me. I recommend anyone else doing the same.
Worst customer service I've ever experienced. Govt offices have better service than this.
I urge everyone to boycott this place. You would get better service anywhere else. If you have a personal vehicle just drive to the HQ since that's easier than dealing with ignorant workers like the women in the front.
Quick service
Useless mobile service just a fake mobile services no network no coverage why we want to use this ? Really disappointed
Good and quick service
Deli
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