Nugegoda, Sri Lanka
86 Nawala Rd
N/A
+94 774677908
DeliveryIn-store pick-upIn-store shopping
Bought beautiful & quality beds for my 2 dogs & cat. Amazing range for very reasonable prices! The staff was extremely helpful and patient; brought quite a few outside the store for selection, as right now you can't shop inside, for safety reasons. Probably one & only store which sticks to their policy throughout the period of pandemic!
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Have a good variety of pet products. A bit difficult to do 'in-store' shopping with their current arrangement due to Covid (can't see the products as you are outside), but good to see the precautions taken. Their prices also seemed quite reasonable, and friendly service. Cash only at the moment for in-store purchases.
Best range and quality of Products! but terrible attitude from Customer Service. When asking questions replies were as if was asked to give products for free.
Have all kinds of pet products you want, with good quality.
Don’t buy from here, customer service is horrendous, they don’t have any decency.
Worst customer service in the country. There is a very rude woman in front who has no idea how to treat customers. We purchased two chokers on Saturday 13th March 2021 around 5.30pm after going home the size was wrong when I compared it next to my dogs existing choker chain. So I came on the 15th Morning as they were closed on the 14th Sunday to exchange it. This woman they have put in front refuses to exchange the two chokers worth Rs.10,000 for a bigger size (note I am not asking for a refund but to exchange it for a bigger size to fit my two dogs) all tags and everything is on the chocker as it was when I purchased it (less than 48 hours prior). She knows I purchased it, as I purchased it from her the previous day. She won’t accept an exchange because I don’t have a receipt although she clearly knows I purchased from her own hands the day before. No matter what I say she has she will not exchange it for a bigger size. Worse service I’ve ever experienced. I am not even asking for my money back but a bigger size choker which they have in stock.
DO NOT SHOP HERE. Probably should have read the reviews on Google before I went here to get a crate. Basically they refused to assemble it. And don't allow you to look at crates and compare them when buying. You can look at them separately on a table outside. Then they take it in and bring the other one out! Mind you the crate it over 20k!!! And when we got home and asked if we can change (unused) they refused. Apparently we should have seen the image on the website. Which is also no clear!!! Ripping customers off.
The staff has a no care attitude. I wanted to buy a cat feeding bowl for a cage in which I’m to take my pet overseas. When I call them to check on this I was asked to call back after 1 hour. Normally someone would call back after checking, but then I called them and the item was available. So I go to the store and see the product, it’s way too big and not suitable. So I said I will check around the corner at another shop and come back as I have then no choice to buy this. It literally took me 15mins to come back. And I was told this time was just sold with hands waving in the air. To me it seems they don’t care about the animals, or the customer, with an attitude of buy it or leave. They only care about the money and nothing else. The only shop in Sri Lanka that doesn’t allow you in, and only accepts cash at this moment! Taking advantage over Covid! It’s safer to use cards?! Not that they didn’t have card acceptance before! Money first and nothing else !
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